SHIPPING POLICY
for Amizla (https://oiali.com)
Thank you for shopping at Amizla! We celebrate festive traditions by crafting limited-edition pop-culture ornaments, 24-day countdown calendars, custom footwear, and cozy holiday knitwear. Every order is dispatched with care across the US & EU with guaranteed safe arrival. This Shipping Policy details our order processing schedules, delivery timeframes, tracking guidelines, and shipping terms.
1. Service Area & Delivery Coverage
- US & EU Delivery: We proudly dispatch orders across the United States and European Union (EU).
- Guaranteed Safe Arrival: We take full responsibility for ensuring your delicate ornaments, countdown calendar sets, custom shoes, and festive knitwear arrive safely and in pristine condition.
- Shipping Carriers: We partner with top-tier courier services including USPS, DHL, FedEx, UPS, DPD, and local EU postal carriers to deliver your orders securely.
2. Order Processing and Handling Time
Because our ornaments, 24-day countdown calendars, custom footwear, and holiday knitwear are custom-crafted and made-to-order, each item requires production and quality inspection before dispatch.
- Handling & Processing Time: Standard handling typically takes 1 to 3 business days after payment confirmation.
- Daily Order Cut-Off Time: 5:00 PM EST (GMT-05:00). Orders placed before 5:00 PM EST on a business day enter production the same day. Orders submitted after 5:00 PM EST, on weekends, or during federal/public holidays will begin processing on the next business day.
- Operating Schedule: Our production facilities operate Monday through Friday. Operations are closed on major national and public holidays.
- Peak Holiday Production: During peak festive seasons (such as October through December), high-demand limited-edition items or custom orders may require an additional 1–2 business days of production time prior to shipment.
3. Shipping Rates and Estimated Delivery Times
Your total delivery timeframe is calculated as Handling Time + Transit Time.
| Shipping Method | Handling Time | Estimated Transit Time | Total Estimated Delivery | Flat Rate Cost |
|---|---|---|---|---|
| Standard US & EU Shipping | 1–3 business days | 7–20 business days | 8–23 business days | $4.99 |
| Express / Fast Delivery | 1–2 business days | 7–12 business days | 8–14 business days | $34.99 |
Note on Delivery Estimates: Delivery timeframes are estimates and cannot be 100% guaranteed. Unforeseen logistics disruptions, severe winter weather conditions, or peak holiday postal volumes may occasionally extend shipping times.
4. Order Tracking & Carrier Scanning
- Shipment Notification: As soon as your order is packaged and dispatched, an automated Shipping Confirmation Email containing a tracking link will be sent to you.
- Carrier Processing Delay: Please allow 3 to 7 days for the courier system to update the tracking link after receiving your confirmation. If the status initially displays “Pending,” it simply means the carrier has not yet completed the initial barcode scan at their regional sorting facility.
- Tracking Inquiries: If your package exceeds the estimated delivery timeframe without active tracking updates, please contact us at [email protected] so our logistics team can trace your package.
5. Address Accuracy & Carrier Liability
- Customer Responsibility: Customers are strictly responsible for verifying that their delivery address (including house/apartment number, street, city, state/province, postal code, and country) is accurate and complete prior to completing purchase.
- Address Errors: Amizla cannot be held liable for misdelivered, delayed, or lost packages caused by incorrect or incomplete shipping details provided at checkout.
- Returned Packages: If a package is returned to our warehouse due to an invalid delivery address, a re-shipping fee will be required to resend your order.
6. Order Changes and Cancellations
- Modification Window: Because production on custom footwear, festive knitwear, ornaments, and calendars begins quickly, requests to update your shipping address, change footwear sizes, or cancel an order must be submitted within 4 hours of purchase.
- After 4 Hours: Orders enter the automated manufacturing queue after 4 hours and can no longer be modified or canceled.
7. Contact Information
If you have questions regarding your delivery status, shipping rates, or order tracking, please contact our support team:
- Support Email: [email protected]
- Phone Number: +1 (415) 639-0546
- Business Address: 122 E 42nd St, New York, NY 10168, US