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Refunds & Returns

REFUNDS & RETURNS POLICY
for Amizla (https://oiali.com)

At Amizla, we celebrate festive traditions by crafting limited-edition pop-culture ornaments, 24-day countdown calendars, custom footwear, and cozy holiday knitwear. Every order is produced with attention to detail and dispatched with care across the US & EU with guaranteed safe arrival. Please review our Refunds & Returns Policy below for details on order modifications, replacements, returns, and refunds.

I. Order Cancellations & Modifications

  • Cancellation & Modification Window: You may request to cancel or modify your order details—such as updating your delivery address, footwear sizing, item design, or holiday knitwear option—within 4 hours of placing your order.
  • Production Lock: Once the 4-hour window has passed, your order is automatically locked and sent to our production and fulfillment queue. Because our products are made-to-order, we cannot accept cancellation or modification requests after this period.
  • Cancellation Fee: If an order cancellation request is approved after processing has begun but before dispatch, a 10% management and processing fee may be deducted from the total refund amount.
  • How to Request: Email our customer support team immediately at [email protected] with your Order Number, full name, and the specific changes requested.

II. Return Eligibility & Made-to-Order Policy

Because our products (festive pop-culture ornaments, 24-day countdown calendars, custom footwear, and holiday knitwear) are made-to-order and custom-crafted, we do not accept returns, exchanges, or issue refunds for customer selection errors. This includes:

  • Buyer’s remorse or simply changing your mind.
  • Selecting the incorrect shoe size, apparel size, or color variant at checkout.
  • Minor color variations (a difference of up to 20% between website mockup images and the physical item due to monitor displays and lighting).
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items missing original tags, labels, or original festive packaging.

III. Eligible Reasons for a Free Replacement or Full Refund

We stand behind our craftsmanship and guarantee safe arrival across the US & EU. You are eligible for a free replacement or full refund within 30 days of delivery if your order encounters any of the following issues:

  1. Damaged or Broken Items: The item arrives broken, cracked, crushed, or physically damaged during transit (e.g., fragile pop-culture ornaments or damaged countdown calendar boxes).
  2. Defective Products: Manufacturing flaws in custom footwear (soles, stitching) or holiday knitwear (tears, unraveling seam defects).
  3. Printing & Design Defects: Blurred, misaligned, misplaced, or incorrect graphics printed on your items.
  4. Incorrect Item Sent: You receive a different product, size, color, or design than what was stated in your order confirmation email.
  5. Significant Sizing Discrepancy: Custom footwear or holiday knitwear received measures over 1.5 inches differently from our official size charts.
  6. Package Lost in Transit: The parcel is confirmed lost by the shipping carrier, provided the shipping address submitted at checkout was complete and accurate.

(In most verified cases of damage, defects, or incorrect items, a physical return of the item is not required, and a free replacement will be dispatched directly to you).

IV. Claim Submission Process

To file a claim for a defective, damaged, or wrong item, please follow these steps within 30 days of delivery:

  1. Contact Support: Send an email to [email protected] containing your full name, Order Number, and a description of the issue.
  2. Provide Photo / Video Evidence: Attach clear photos or videos taken in good lighting showing:
    • The defective or damaged area clearly.
    • For sizing claims on footwear or knitwear, photos measuring the item flat with a ruler.
    • A clear photo of the original shipping label attached to the outer packaging.
  3. Claim Review: Our Customer Support team will inspect your documentation and respond with a resolution within 2 to 3 business days.
  4. Unauthorized Returns: Please do not ship packages back without prior written authorization from our team. Unapproved returns will be rejected and forfeited.

V. Return Shipping Costs & Refund Processing

  • Merchant Error (Damaged / Defective Items): If a physical return is requested due to a defect, damage, or shipping mistake on our part, Amizla covers all return shipping costs ($0.00 to the customer).
  • Refund Method: Approved refunds will be credited back to your original payment method.
  • Processing Schedule: Refunds are processed within 2 to 7 business days following claim approval or receipt of returned items.
  • Bank Posting Time: Please allow an additional 10 to 15 business days for your bank or credit card provider to officially post the credit to your statement.

VI. Contact Information

If you have questions regarding an order, tracking, or submitting a return claim, please contact our support team:

  • Support Email: [email protected]
  • Phone Number: +1 (415) 639-0546
  • Business Address: 122 E 42nd St, New York, NY 10168, US